Registered users of SmartPLAY may book sports and recreation facilities or enrol in sports and recreation programmes by using SmartPLAY booking service in the My SmartPLAY mobile app or the SmartPLAY website or by visiting the Smart self-service stations at any District Leisure Services Office or leisure venues.
If registered users of SmartPLAY wish to log into the system for facility booking or programme enrolment, they can enter the user account number or alias and password in the My SmartPLAY mobile app or the SmartPLAY website, or scan the original of the Hong Kong Identity Card or use the "iAM Smart'' mobile app at the Smart self-service stations for identity verification. Users should log out the system after completing the operation for the sake of personal data protection.
14-day advance booking through SmartPLAY system balloting: if users intend to book facilities by using balloting first approach, such as bookings of turf soccer pitches and non-fee charging hard-surface ball courts, balloting applications can be submitted 14 to 20 days prior to the date of use of the facilities, with the application deadline being 14 days before the day of use. For example, the balloting application for facilities available on 20 January 2025 can be submitted from 1 to 7 January 2025, with the application deadline being 7 January.
7-day advance booking (for sessions not taken up by block bookings or remaining available sessions after online balloting): recreation and sports facilities as well as water sports equipment at water sports centres, SmartPLAY users can be booked up to 7 days in advance of the day of use, inclusive of the day of making the booking. Sports and recreation programmes are open for enrolment during the enrolment period of the respective programme.
Bookings for camp places of holiday camps and Chong Hing Water Sports Centre shall be made three months in advance via balloting. For example, online applications for balloting of camp places available in September 2025 should be submitted between 1 and 31 May 2025. From 8:30 am on the 20th day of each month, SmartPLAY users (except temporary users) can book camp places remaining from balloting that are available in the next 10 days to next two/three months. SmartPLAY Temporary Users can only book camp places available in the next 10 days.
If there is any change of personal information, SmartPLAY users can login to update their personal profile.
Facility bookings or programme enrolments are subject to availability of the recreation and sports facilities to be booked or quotas of the sports and recreation programmes.
Hirers/applicants should abide by all rules and/or conditions of the LCSD as stipulated in the booking procedures for the use of sports and recreation facilities and holiday camps, or the enrolment procedures for sports and recreation programmes, as the case may be.
Hirers/applicants using the My SmartPLAY mobile app or the SmartPLAY website will have their booking/enrolment confirmed upon online payment, which can be made by credit card (VISA, MasterCard, Union Pay or JCB), electronic payment (Apple Pay or Google Pay), Chinese Mainland’s Licensed Digital Wallets or through PPS/Faster Payment System.
Facility bookings or programme enrolments at the Smart self-service stations are confirmed immediately upon payment by Octopus.
Visitors or persons granted temporary stay in Hong Kong may register as SmartPLAY Temporary Users (STU). After submission of the online application form, registrants should go to the SmartPLAY Services Centre in person for registration procedures, where they should produce the original and a copy of their valid photo-bearing travel document and the landing slip for identity verification. Registrants under the age of 18 must be accompanied by their parent or guardian for the registration process.
Address of SmartPLAY Services Centre: 5M/F, Kwun Chung Municipal Services Building, 17 Bowring Street, Jordan, Kowloon, Hong Kong
Enquiry telephone no. for user registration: 2194 5255
The STU account is valid for a period in accordance with the permitted stay period of the visit or six months, whichever is shorter. For renewal of the STU account, users should bring along the original and a copy of their valid photo-bearing travel document and the landing slip for renewal procedures at the SmartPLAY Services Centre before their account expires.
SmartPLAY users/STU shall not disclose his/her user account number and password to others. A user who is a minor (under 18 years of age) may disclose his/her user account number and password to his/her parent for booking of services and facilities on his/her behalf (to prevent abuse of the booking mechanism, the services/facilities booked must be for the use of the minor concerned only). In light of the Government's latest security guidelines, users are required to change their password every six months.
If any SmartPLAY user/STU is found to have furnished false information or failed to comply with the "Conditions of Use of SmartPLAY", the LCSD has the right to cancel his/her account or suspend his/her account for 180 days.
To ensure fair use of the SmartPLAY System, a user who uses computer programs or automated tools to interfere with the normal operation of the system or make bookings and transactions will be deemed to have improperly used the System. The LCSD may immediately block his/her access to the system and suspend his/her account for 360 days without prior notice.
The LCSD reserves the right to add, delete or amend any clause in the "Conditions of Use of SmartPLAY" any time without giving any reasons and prior notice.
