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What should I do if I encounter problems?

For enquiry, please contact us at SmartPLAY hotline 3954 5150.  The hotline is available between 7 a.m. and 11 p.m, Monday to Sunday.  


SmartPLAY stickers ( New! )


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Support for Ethnic Minorities

When visiting our SmartPLAY Website or using SmartPLAY system, if interpretation and translation services are needed, free telephone interpretation service could be sought by contacting the Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER).  


Free Telephone Interpretation Service by CHEER


CHEER is sponsored by the Home Affairs Department (HAD) to provide accessible interpretation and translation services to people of diverse race in Hong Kong. Check out the services with the Support Service Centres for Ethnic Minorities.


Support Service Centres for Ethnic Minorities