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Why Do We Need a Registered Account

Benefits for a registered user

SmartPLAY adopts a customer-oriented design with a view to bringing the following benefits to registered users.

  • Instant Viewing of Bookings/Enrolments made

    Instant Viewing of Bookings/Enrolments made

  • Creation of a Personal Profile with Qualifications and Eligibility for Concession to Facilitate Booking for Specific Facilities and Enrolment for Programmes

    Creation of a Personal Profile with Qualifications and Eligibility for Concession to Facilitate Booking for Specific Facilities and Enrolment for Programmes

  • Online Application for Balloting

    Online Application for Balloting

  • Setting of Personal Preference to facilitate Facility Booking and Programme Enrolment

    Setting of Personal Preference to facilitate Facility Booking and Programme Enrolment

  • Checking for Balloting Result and Confirmed Bookings

    Checking for Balloting Result and Confirmed Bookings

  • Receipt of Useful Information and e-notifications

    Receipt of Useful Information and e-notifications

  • Checking for Breach/Penalty Records

    Checking for Breach/Penalty Records

  • e-platform for Refund Application and Refund Status Tracking

    e-platform for Refund Application and Refund Status Tracking

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Simple Steps to RegisterSimple Steps to RegisterMethods to Register and Authenticate IdentityMethods to Register and
Authenticate Identity

Simple steps to register

Registration Steps / Methods

Step 1

Step1-Input Personal Data (English name and HKID)

Input Personal Data (English name and HKID)

Step 2

Step2-Upload HKID Copy

Upload HKID Copy

Step 3

Step3-Complete Declaration

Complete Declaration

Step 4

Step4-Authenticate Identity

Authenticate Identity

Via SmartPLAY with iAM Smart (Internet/ App)

Via SmartPLAY with iAM Smart (Internet/ App)

AutoNot required to upload HKID copy if registering via SmartPLAY with iAM Smart (Internet/ App)Required to complete declaration if registering via SmartPLAY with iAM Smart (Internet/ App)Instant
Via Self-Service Station

Via Smart Self-service Station

AutoNot required to upload HKID Copy if registering via Smart Self-service StationRequired to complete declaration if registering via Smart Self-service StationInstant
Via SmartPLAY without iAM Smart (Internet/App)

Via SmartPLAY without iAM Smart (Internet/App)

Self-inputRequired to upload HKID copy if registering via SmartPLAY without iAM Smart (Internet/App)Required to complete declaration if registering via SmartPLAY without iAM Smart (Internet/App)Use of Self-service Station and Check-in Device at Venue

 

Methods to register and authenticate identity

Age/GroupDocument / Method of Identity ProofUser RegistrationIdentity Authentication
My SmartPLAY Mobile App
My SmartPLAY Mobile App

SmartPLAY Website SmartPLAY Website

Smart Self-service Station
Smart Self-service Station

Smart Self-service Station
Smart Self-service Station

Booking Counter in Leisure Venues
Booking Counter in Leisure Venues		SmartPLAY Services Centre
SmartPLAY Services CentreNote
Hong Kong residents aged 11 years or aboveiAM Smart

For Hong Kong residents aged 11 years or above, My SmartPLAY Mobile App, SmartPLAY Website and Smart Self-service Station support user registration by iAM Smart
One-stop completion
of registration and authentication

Not required
Hong Kong Identity CardFor Hong Kong residents aged 11 years or above, My SmartPLAY Mobile App supports user registration by Hong Kong Identity CardFor Hong Kong residents aged 11 years or above, SmartPLAY Website supports user registration by Hong Kong Identity Card

For all Hong Kong residents, Smart Self-service Station supports user registration by Hong Kong Identity Card
One-stop completion
of registration and authentication

For Hong Kong residents aged 11 years or above, Smart Self-service Station supports identity authentication by Hong Kong Identity Card For Hong Kong residents aged 11 years or above, Booking Counter in Leisure Venues does not support Identity Authentication by Hong Kong Identity CardFor Hong Kong residents aged 11 years or above, SmartPLAY Services Centre does not support Identity Authentication by Hong Kong Identity Card
Hong Kong residents aged under 11 yearsHong Kong Identity CardFor Hong Kong residents aged under 11 years, My SmartPLAY Mobile App supports user registration by Hong Kong Identity Card For Hong Kong residents aged under 11 years, SmartPLAY Website supports user registration by Hong Kong Identity Card For Hong Kong residents aged under 11 years, Smart Self-service Station supports identity authentication by Hong Kong Identity Card For Hong Kong residents aged under 11 years, Booking Counter in Leisure Venues does not support identity authentication by Hong Kong Identity Card For Hong Kong residents aged under 11 years, SmartPLAY Services Centre does not support Identity Authentication by Hong Kong Identity Card
Birth CertificateFor Hong Kong residents aged under 11 years, My SmartPLAY Mobile App supports user registration by Birth CertificateFor Hong Kong residents aged under 11 years, SmartPLAY Website supports user registration by Birth CertificateFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support user registration by Birth CertificateFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support identity authentication by Birth CertificateFor Hong Kong residents aged under 11 years, Booking Counter in Leisure Venues supports identity authentication by Birth CertificateFor Hong Kong residents aged under 11 years, SmartPLAY Services Centre supports Identity Authentication by Birth Certificate
HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, My SmartPLAY Mobile App supports user registration by HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, SmartPLAY Website supports user registration by HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support user registration by HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support identity authentication by HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, Booking Counter in Leisure Venues does not support identity authentication by HKSAR Document of Identity for Visa PurposesFor Hong Kong residents aged under 11 years, SmartPLAY Services Centre supports Identity Authentication by HKSAR Document of Identity for Visa Purposes
HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, My SmartPLAY Mobile App supports user registration by HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, SmartPLAY Website supports user registration by HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support user registration by HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, Smart Self-service Station does not support identity authentication by HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, Booking Counter in Leisure Venues does not support identity authentication by HKSAR Re-entry PermitFor Hong Kong residents aged under 11 years, SmartPLAY Services Centre supports Identity Authentication by HKSAR Re-entry Permit
Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, My SmartPLAY Mobile App supports user registration by Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, SmartPLAY Website supports user registration by Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, Smart Self-service Station does not support user registration by Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, Smart Self-service Station does not support identity authentication by Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, Booking Counter in Leisure Venues does not support identity authentication by Permit for Proceeding to Hong Kong and Macao (One-way Permit)For Hong Kong residents aged under 11 years, SmartPLAY Services Centre supports Identity Authentication by Permit for Proceeding to Hong Kong and Macao (One-way Permit)

Note Address: 5M/F, Kwun Chung Municipal Services Building, 17 Bowring Street, Jordan, Kowloon